Detailed write up on procedure for filing a complaint on designated email id/ through website
For filing a complaint to SKSE Securities Limited, following step by step procedure is to be followed by the client:
1. GATHER NECESSARY INFORMATION AND DOCUMENTATION:
Before filing a complaint, ensure that client has all the relevant information and supporting documents
related to the issue. This may include any correspondence, Contract Notes, Ledger, Receipts or other
evidence that can help in resolving the complaint.
2. DESIGNATED WEBSITE, EMAIL ID OR PHONE NUMBER:
The specific Website, email ID or Phone number designated for filing complaints are as below:
You can file your complaint by visiting our website https://sksesl.com/pages/contact-us.aspx and file your grievance.
OR
Designated email id: complaints@sksesl.com
Telephone number: 0281-6102020
The phone is received by the front desk executive and forwarded to respective department.
3. PREPARE A DETAILED COMPLAINT:
Ensure that your complaint includes relevant details such as client code and/or demat account number etc., nature
of grievance with details and any other pertinent information. It is crucial to provide all the necessary details
to assist the concerned executive/ authorized person in understanding and investigating the matter effectively
4. COMPOSE THE COMPLAINT WEBSITE / EMAIL / PHONE CALL:
For filing a complaint via Website,
- Go to website: www.sksesl.com and click on complaint form at the bottom page of the website and fill
the form with all mandatory details and submit.
For filing a complaint via email, Send an email @ complaints@sksesl.com
For filing a complaint through a phone number,
- Dial the specified number and wait for the call to connect.
- When connected, clearly state your purpose provides the necessary details, and be prepared to answer
any additional questions asked.
- Provide necessary supporting documents through the designated Email ID if asked for.
5. PRESERVE EVIDENCE OF COMPLAINT SUBMISSION:
To ensure accurate record-keeping, take a screenshot or store a copy of the sent email with the complaint details.
6. FOLLOW UP ON THE COMPLAINT:
If you do not receive a response or resolution within a reasonable timeframe, it is essential to follow up. Follow the
communication you initially used (email/phone) to inquire about the progress and seek updates
Detailed write up on procedure for finding out status of the complaint
1. CONTACT THE COMPANY’S CUSTOMER SERVICE:
Reach out to the company’s customer service department using the contact information provided on the website.
2. PROVIDE NECESSARY INFORMATION:
Once connected with a Customer Care executive, provide them details associated with your complaint. They may ask for
additional information such as your name, contact details, and a brief description of the complaint to authenticate your
identity.
3. REQUEST STATUS UPDATE:
Ask the customer service representative to provide an update on the current status of your complaint. They might be able
to provide you with detailed information about the progress being made, any actions taken, or the expected timeframe
for resolution.
4. DOCUMENT THE INFORMATION:
Take note of any relevant information provided during the conversation, including the executive’s name, the date and time
of the call, and a summary of the status update. This documentation will be helpful for future reference or in case of any
discrepancies.
5. FOLLOW-UP COMMUNICATION:
If there is a delay in resolving the complaint or if the status update is not satisfactory, inquire about the next steps
to escalate the matter. Customer Care representatives can often provide guidance regarding higher authorities to pursue for
further assistance.
6. FORWARDING COMPLAINTS TO HIGHER AUTHORITIES:
In case of non-resolution of complaints or to pursue further assistance, it shall be forwarded to Compliance officer and
further to the Management for further assistance and resolution. By following these steps, you can proactively seek updates
on the status of your complaint and ensure that it is being addressed in a timely manner.